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Business OperationsWeb DevelopmentDigital E-CommerceNext.jsTypeScriptPrismaPostgreSQLAuth.jsthree.js
TECSmith Agent
An autonomous service desk for TECSmith: a conversational agent that turns "I need a website" into a confirmed request, behind a 3D console that shows what it's doing.
- Category
- AI Agent & Service Desk
- Client
- TECSmith
- Year
- 2025
A Service Desk That Runs Itself
The agent does the work of a front desk on its own. It talks visitors through TECSmith's services, puts together website quotes from the kind of site and budget they describe, checks whether a domain name is free, sets up hosting and email options, and raises support tickets with their own reference for the help desk. It answers questions along the way and always brings the conversation back to where it was. Visitors confirm their email with a one-time code, their request is saved to their account and the team is told straight away. The same core answers on the website, on Discord and Telegram, and in the TECSmith apps, so a conversation can carry on wherever someone picks it up.
A Console Over The Clouds
The website is the agent's console: a bird's-eye video feed under a dark, cyan-lit HUD, with a three.js agent core floating in a neural lattice. The core follows the pointer, opens a chat when selected, and changes with the agent, turning violet while it thinks and pulsing while it reads replies aloud. The status bar only shows real readouts: the agent's state, the connection, session time and local time. Under the console, the same Next.js and TypeScript application runs TECSmith's articles, product catalogue, member dashboards, messaging and orders, on Prisma and PostgreSQL with Auth.js accounts. Every page has its own link-preview card, drawn from the live scene, with a sitemap and llms.txt for search engines and language models.
Key Features
- Conversational Agent
Understands typed answers and questions, answers along the way, and checks before switching requests so nothing is lost.
- 3D Agent Console
A three.js agent core over a live video feed, reacting as the agent listens, thinks and speaks.
- Quotes, Domains & Support
Website quotes, domain checks, hosting and email set-up, and support tickets with references.
- One Agent, Every Channel
The same agent on the web, Discord, Telegram and the TECSmith apps, with history that follows people between them.
Screenshots
